A chatbot that improvises can promise what you do not do.
A chatbot on your website speaks on your behalf. If it invents a price, a deadline or advice, the problem is yours. When a guided one is better, when an AI one fits and how to choose without risk.
The momentA Sunday night, on your behalf
Someone asks on your website whether you deliver to their city and how long it takes. The chatbot, meaning well, answers “yes, within 24 hours”. You do not deliver there. On Monday you find an angry customer over something you never promised.
The problemAnswering fast is useless if the answer is wrong
Chatbots that generate free text are very useful for many things, but in front of your customers they can fill gaps with whatever sounds right: a price, a deadline, medical or legal advice they should not give.
Your chatbot is your first impression. It has to say the right thing, not the fastest thing.
What worksEach type of chatbot in its place
How we do itTwo chatbots, two jobs
The FULL Host looks after your website with a 6-level guided conversation: it is not generative AI, it never improvises and it hands you the enquiry on WhatsApp with context. The PRO Host is the AI chatbot for your team: private, with username and password, it answers from your documents and, if it does not know, it says so.
